Congratulations Nicole on being named the 2021 National Just Better Care Possible Award winner in the office staff category.
Celebrating her first year with a big impact
Nicole has brought boundless energy and enthusiasm to the position that impresses everyone in our office. No task is too much, in fact, Nicole is eager to learn as much as possible about all facets of the business. But it is in her relationship building that Nicole really shines, to the point that she has received 3 nominations from Community Support Professionals – unprecedented for our office!
Committed to Just Better Care values
Nicole is friendly, kind and supportive. She is non-judgemental, is there to give the field staff as much time as they need to discuss any issues they have, either work-related or personal. She is patient and doesn’t rush them if they call the office. She will make every effort to solve any problems they have and as a result, they feel that she “has their back”, which is very comforting for staff working independently in the community.
Recognised and Rewarded
“Our customers also know she is there for them to have their services tailored to their needs and to have all of their preferences conveyed to care staff so that they are able to feel safe, secure and supported in their homes. Nicole has truly embraced all of the JBC values and makes sure they are implemented in a timely manner.” said Lyn Caruso, Director, Just Better Care Ryde Parramatta & Bankstown
“Nicole has embraced the values of the organisation, eager to learn everything to do with the industry. Nicole is patient with staff and is the go-to person to assist them when they have IT problems. This could be with the Just Better Care systems or personally with their devices. Nicole does not judge but instead is reassuring and gives them the confidence to do their job to the best of their ability” said Lyn Caruso, Director, Just Better Care Ryde Parramatta & Bankstown
“Nicole’s warmth, joy for life, love of people, both staff and customers, is evident to all. Nicole is a huge asset to Just Better Care and to the industry she has embraced.
Even though relatively new to the job, Nicole has been a wonderful mentor and role model to the newer members of our office staff. Nicole has a welcoming nature as well as patience and generosity in sharing of her knowledge and experience.”